At this time, we do not have
a secure email address, so you can send us information via our
email address, but it is at your own risk. We would need your card number, expiration date, billing
name and billing address, as well as the account number on your
bill and the amount you wish to pay. Please email this
information to
billing@westcountyradiology.com. We would prefer that you
call us at the numbers below or send us back the statement with this
information. We had considered doing online bill pay; however,
the credit card company fees do not make this feasible at this
time.
West County Radiology is an approved provider
for most insurance carriers and health plans. Please click on
the link to the left to see if we are a network provider for
your health insurance.
Most insurance plans currently require a
preapproval and/or notification prior to performing radiological
procedures. Please check with your insurance plan and/or the
referring physician's office to see if this is necessary. If you
do not obtain a preapproval or notification, you may be charged
for the entire cost of the study.
If you do not have health insurance, please
contact our billing office at 314-991-8200 or toll free at
1-800-449-6145, and we make payment arrangements. We do accept
both Mastercard and Visa. We are currently in the process of
setting up an online payment system and hope to have that
working before the end of 2007.
Once your insurance makes a payment and/or
adjustment for the services performed, we will transfer the
account to patient responsibility and begin mailing out
statements. The first statement will come shortly after we have
received the remittance advice from the insurance company or
shortly after the services are performed if you are paying for
the services yourself. You will receive a second statement in
approximately 30 days. If we need additional information to
process your account, such as secondary insurance information,
please contact us as soon as possible to avoid going into a
collections status.
Answers to some other commonly asked
questions can be found in the links to the left.
If you need to speak to a customer service
representative, please call us between 8:00 a.m. and 4:00 p.m.
on Monday, Tuesday, Thursday and Friday. On Wednesdays the
phones are open from 8:00 a.m. through 1:00 p.m. You can also
leave a message on voicemail at any time and we will return your
call. The number is 314-991-8200.
