West County Radiology is an approved provider
for most insurance carriers and health plans.
Click here
for a list of recognized insurance and health plans.
Prior to your radiological procedure, please consult
your insurance plan book or call your insurance provider to determine whether
your procedure requires a referral or authorization from your primary care or
referring physician. If your insurance plan does require documentation, please
contact your physician’s office to verify that authorization has been
communicated. If your insurance plan requires a written referral, please bring
it along to your appointment.
If you do not have insurance, please contact
our billing office at 314.991.8200 or toll free at 800.449.6145. We accept all
major credit cards and can set up payment options that are best suited for you
and your budget. If you are experiencing financial problems, or are unable to
pay your bill due to other medical expenses, we can discuss alternative payment
arrangements with you.
FREQUENTLY
ASKED QUESTIONS:
Who do I contact if I have a question about
payment?
Please contact our billing office at
314.991.8200 or toll free at 800.449.6145 for further information regarding
payment.
Can I get a price quotation before undergoing
a procedure if I do not have insurance?
Yes. Please call our office at
314.991.8200, or toll free at 800.449.6145 to obtain a quote on the examination.
If possible, ask your referring physician for the code of the radiological
procedure he is requesting. If you are unable to obtain the procedure code, get
as much information on the procedure, so that we can give you accurate
information.
Who is ultimately responsible for the bill?
We will bill your insurance provider if you
provide our office with the correct information. However, if your insurance
provider does not pay your bill, you will be responsible for contacting your
insurance plan to ensure payment of your account. Ultimately, you – the patient
– are responsible for the bill.
How often will I be mailed a statement?
If an HMO covers your radiological expenses,
you will not receive a bill from our office. You will, however, be billed by
our office if the HMO does not pay, or if your HMO advises us that a portion of
the bill is your responsibility.
If you have a PPO or commercial insurance
plan, you will receive a statement from our billing office every 30 – 45 days,
until your account is paid in full.
Ultimately, you – the patient – are
responsible for ensuring that payment is made.
After how much time should I contact my
insurance plan, if no payment has been made?
Our statements will indicate when you should
begin following-up on your outstanding bill. Usually, if your insurance company
has not processed your bill within 45 – 60 days, we recommend that you get in
touch with your provider to determine the status of your account.
Why will I receive two bills for my
procedure?
Both